TERMS AND CONDITIONS

Membership

Entitles the membership holder to unlimited access to The Font facilities for the period displayed within the membership from the date of purchase. Must be used only by the named membership holder.‍

CANCELLATION POLICY: Memberships are non-refundable except in certain circumstances. Refunds will be available to members in the case of your pregnancy or onset of a long-term life altering medical condition. Please get in touch with our team at info@the-font.co.uk to discuss cancelling a membership.

‍ROLLING MEMBERSHIPS CANCELLATION POLICY: We require 5 days notice in order to cancel a rolling membership. Rolling memberships can be cancelled after just 1 full month of payment.

FREEZING MEMBERSHIP: If you encounter a short-term medical condition that limits your use of the centre during your membership term, e.g. a broken leg, we will enable you to freeze your membership until you are able to reinstate it again.

10 pass bundle

Entitles the purchaser to 10 entry passes to be used anytime over the period of 1 year, from first visit. Must be used only by the purchasing customer – no transferring of passes to other customers will be permitted.

Refunds will be available in the case of the onset of a long-term life altering medical condition. Please get in touch with our team at info@the-font.co.uk to discuss.

PREGNANCY: We will extend the expiry date to ensure you are able to use your passes as and when you are able to. Please get in touch with our team at info@the-font.co.uk to discuss.

ONE-OFF CLIMB

Entitles the purchaser to a single day pass with no time limit.

14-day climbing trial: the details

Unlimited access for 14 days at The Font Wandsworth & Borough.
Valid for all climbers (experienced & new).
Start your trial:
- Experienced Climbers: First visit to either center.
- New Climbers: Introductory climbing class date.
Activate within: 2 months of purchase (or it expires).
Non-refundable, one-time use only.
Not valid for existing members.

Questions? Contact Horace (horacemoy@the-font.co.uk) or info@the-font.co.uk

6 pack

6 passes that can be used on climbing entries or fitness classes at The Font Wandsworth & Borough‍
Activate within: 2 months of purchase (or it expires)
6 pack must be redeemed within 1 month from first use of day pack.
‍
- Start your trial:
  - Experienced Climbers: First visit to either center.
  - New Climbers: Introductory climbing class date.
‍Non-refundable, one-time use only

Not valid for existing members.

Questions? Contact Horace (horacemoy@the-font.co.uk) or info@the-font.co.uk

CANCELLATIONS

To cancel a session, log into The Font App or your account. Navigate to your Profile page, then on to the Schedule tab. You’ll be able to cancel using the button provided. If you are cancelling after the 48-hour cancellation window it will notify you of this and allow you to ‘Late Cancel’ the session. If you are cancelling for a Junior session please get in touch at info@the-font.co.uk and we will process this for you.